1. Introduction
At GlobeQuest Tours ('we,' 'our,' or 'us'), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website globequesttours.com or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services. By accessing our website or utilizing our services, you acknowledge that you have read and understand this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Complete forms or create an account on our website
- Book travel services or tours
- Subscribe to our newsletter
- Request information or assistance
- Participate in promotions or surveys
- Provide feedback or contact us
This information may include:
- Contact information (name, email address, phone number, mailing address)
- Billing information and payment details
- Travel preferences and requirements
- Passport details and other travel documentation
- Special requirements (dietary, medical, accessibility needs)
- Date of birth and demographic information
- Travel history with GlobeQuest Tours
- Communications with our team
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:
- IP address and device identifiers
- Browser type and version
- Operating system
- Referring website
- Pages viewed and navigation patterns
- Time spent on pages
- Date and time of access
- Other technology on the devices you use to access our site
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and gather certain information. Cookies are small data files that are placed on your device when you visit a website. These technologies help us provide a better user experience, understand user behavior, and improve our services.
The types of cookies we use include:
- Essential cookies: Necessary for the website to function properly
- Functional cookies: Remember your preferences and settings
- Analytical/Performance cookies: Collect information about how you use our website
- Marketing cookies: Track your browsing habits to deliver targeted advertising
You can control cookies through your browser settings and other tools. However, disabling certain cookies may limit your ability to use some features of our website.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, personalizing, and improving our services
- Processing and fulfilling travel bookings and reservations
- Communicating with you about your bookings, account, or inquiries
- Sending you marketing communications (where you have consented)
- Tailoring our offerings to your preferences and interests
- Conducting research and analysis to improve our website and services
- Detecting, preventing, and addressing technical issues or fraudulent activities
- Complying with legal obligations
- Managing our business operations
4. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Travel Partners: Airlines, hotels, tour operators, transportation companies, and other service providers necessary to complete your travel arrangements.
- Business Partners: Trusted partners with whom we jointly offer services or promotions.
- Legal Requirements: When required by law, court order, or governmental authority.
- Corporate Transactions: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
- With Your Consent: In other cases where we have your explicit consent.
We do not sell, rent, or lease your personal information to third parties without your consent.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When determining how long to keep your data, we consider:
- The amount, nature, and sensitivity of the personal information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- Legal, regulatory, tax, accounting, or other requirements
6. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
We regularly review and update our security practices to enhance protection. Some of the measures we use include:
- Encryption of data in transit and at rest
- Secure network architecture and firewalls
- Access controls and authentication procedures
- Regular security assessments and testing
- Staff training on data protection
7. International Data Transfers
GlobeQuest Tours is based in the United Kingdom, but due to the nature of our business and operations, your information may be transferred to, stored, or processed in countries outside your country of residence, including countries that may not have the same data protection laws as the country in which you initially provided the information.
When we transfer your data internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection. These safeguards may include:
- Using approved standard contractual clauses
- Ensuring transfers to countries with adequate data protection laws
- Obtaining your consent for specific transfers
- Implementing other lawful transfer mechanisms
8. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: You may request access to your personal information we hold.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your personal information in certain circumstances.
- Right to Restrict Processing: You may request restriction of processing of your personal information.
- Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Right to Object: You may object to processing of your personal information in certain circumstances.
- Right to Withdraw Consent: You may withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details provided in the 'Contact Us' section. We will respond to your request within the timeframe required by applicable law.
9. Marketing Communications
We may send you marketing communications about our products, services, and promotions if you have given your consent or if we have a legitimate interest to do so. You can opt out of receiving marketing communications at any time by:
- Clicking the 'unsubscribe' link in our emails
- Contacting us directly using the information in the 'Contact Us' section
- Updating your communication preferences in your account settings
Please note that even if you opt out of marketing communications, we may still send you important service-related communications.
10. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
11. Children's Privacy
Our services are not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us, and we will take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated 'Last Updated' date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If we make material changes to this Privacy Policy, we will notify you by email or by a prominent notice on our website before the changes become effective.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
GlobeQuest Tours
Flat 01 Allen Burgs
Baileychester BT66 7RR
United Kingdom
Email: [email protected]
Phone: +44 624 742 2058