1. Introduction
These Terms and Conditions ('Terms') govern your use of the GlobeQuest Tours website (globequesttours.com) and the travel services provided by GlobeQuest Tours ('we,' 'our,' or 'us'). By accessing our website, booking our services, or using our platform in any way, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.
2. Definitions
In these Terms:
- 'Agreement' means the contract between you and GlobeQuest Tours, including these Terms, our Privacy Policy, and any other documents referenced herein.
- 'Booking' means the reservation of travel services through our website, over the phone, or via email.
- 'Services' means any travel arrangements, tours, accommodations, transportation, or other travel-related services provided by or through GlobeQuest Tours.
- 'Traveler,' 'you,' or 'your' means any person who makes a booking through GlobeQuest Tours or who is included in a booking made through us.
- 'Website' means globequesttours.com and all its subdomains.
3. Booking and Payment
3.1 Booking Process
When you make a booking with GlobeQuest Tours, you guarantee that you have the authority to accept these Terms on behalf of yourself and all members of your party. You are responsible for ensuring that all information provided during the booking process is accurate and complete.
3.2 Booking Confirmation
A contract between you and GlobeQuest Tours exists when we issue a booking confirmation. This confirmation will be sent to you via email after completing your booking and making the required payment.
3.3 Payment Terms
Payment terms vary depending on the type of service booked:
- Deposits: For most bookings, a non-refundable deposit of 25% of the total trip cost is required at the time of booking to secure your reservation.
- Final Payment: The remaining balance is typically due 60 days before the departure date, unless otherwise specified.
- Late Bookings: For bookings made within 60 days of departure, full payment is required at the time of booking.
- Custom Tours: Custom itineraries may require different payment schedules, which will be communicated during the booking process.
3.4 Pricing
All prices are quoted in British Pounds (GBP) unless otherwise specified. Prices are subject to change due to factors beyond our control, including currency fluctuations, changes in tax rates, or supplier increases. If the price of your tour increases by more than 8% of the original cost, you have the right to cancel with a full refund of all monies paid.
3.5 Included and Excluded Services
Your booking confirmation will clearly state what is included and excluded in your tour package. Typically, excluded items may include:
- International airfare (unless specifically included)
- Travel insurance
- Visa and passport fees
- Personal expenses
- Optional activities marked as supplementary
- Meals not specified in the itinerary
- Tips and gratuities
4. Travel Documentation
4.1 Passports and Visas
It is your responsibility to ensure that you and all members of your party have valid passports, visas, and meet all entry requirements for the countries you are visiting. Passports must be valid for at least six months beyond your return date. GlobeQuest Tours is not responsible for any issues arising from inadequate travel documentation.
4.2 Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance that includes coverage for trip cancellation, medical emergencies, evacuation, and personal belongings. GlobeQuest Tours reserves the right to request proof of travel insurance before departure.
4.3 Health Requirements
You are responsible for ensuring that you are aware of any health requirements or recommendations for the destinations you are visiting, including vaccinations. We advise consulting with a travel medicine specialist before your journey.
5. Cancellations and Changes
5.1 Cancellation by You
If you need to cancel your booking, you must notify us in writing. Cancellation fees will apply as follows:
- More than 60 days before departure: Loss of deposit
- 59-45 days before departure: 50% of total trip cost
- 44-30 days before departure: 75% of total trip cost
- 29 days or less before departure: 100% of total trip cost
Certain services, such as special events or peak season bookings, may have stricter cancellation policies, which will be communicated at the time of booking.
5.2 Changes by You
If you wish to make changes to your booking (such as dates, accommodations, or travelers), we will make reasonable efforts to accommodate your request. Changes are subject to availability and may incur additional fees. Changes requested within 60 days of departure may be treated as a cancellation and rebooking, with applicable cancellation fees.
5.3 Cancellation or Changes by GlobeQuest Tours
We reserve the right to cancel or make changes to any tour due to circumstances beyond our control, including but not limited to natural disasters, political instability, terrorism, health concerns, or insufficient participation. In such cases:
- If we cancel your tour, you will receive a full refund of the amount paid to us, or you may choose to apply your payment to an alternative tour.
- If we make significant changes to your itinerary before departure, we will inform you as soon as possible. You may either accept the changes or cancel your booking with a full refund.
- If we need to make changes during your tour, we will make reasonable efforts to provide comparable alternatives.
GlobeQuest Tours is not liable for any additional expenses incurred as a result of cancellation or changes, such as non-refundable airline tickets, visa fees, or other travel arrangements not booked through us.
6. During Your Tour
6.1 Tour Leaders and Local Guides
Our tour leaders and local guides have the authority to make decisions regarding the tour itinerary, safety, and well-being of the group. You agree to respect their decisions and follow their reasonable instructions.
6.2 Behavior and Conduct
You agree to behave in a respectful and responsible manner throughout your tour, showing respect for local customs, laws, and regulations. If your behavior is disruptive, illegal, or endangers yourself or others, we reserve the right to terminate your participation in the tour without refund.
6.3 Health and Fitness
You must inform us at the time of booking of any medical conditions, disabilities, or special needs that may affect your ability to participate in the tour. We will make reasonable efforts to accommodate special requirements, but cannot guarantee that all services will be accessible to all individuals.
6.4 Itinerary Changes
While we make every effort to operate tours as advertised, changes to the itinerary may be necessary due to local conditions, weather, or other factors. We reserve the right to modify routes, activities, and accommodations as needed to ensure the safety and enjoyment of all participants.
7. Responsibility and Liability
7.1 Our Responsibility
GlobeQuest Tours acts as an intermediary between you and the various service providers (hotels, transportation companies, activity operators, etc.). We select these providers with reasonable care and skill but are not responsible for their actions or omissions.
7.2 Limitation of Liability
To the fullest extent permitted by law, our liability for any loss, damage, injury, illness, death, delay, or any other claim whatsoever arising from your travel arrangements is limited to the total amount paid to GlobeQuest Tours for your booking.
We are not liable for:
- Acts or omissions of third-party service providers
- Force majeure events (including but not limited to natural disasters, acts of government, epidemics, pandemics, terrorism, civil unrest, or other circumstances beyond our control)
- Any loss or damage to personal belongings
- Changes to travel arrangements made necessary by circumstances beyond our control
- Any indirect or consequential losses
7.3 Travel Advisories and Warnings
It is your responsibility to be aware of travel advisories or warnings issued by your home country regarding the destinations you plan to visit. GlobeQuest Tours reserves the right to cancel tours to regions deemed unsafe, but we are not responsible for determining the safety of any destination.
8. Complaints and Dispute Resolution
8.1 During Your Tour
If you have a complaint during your tour, you must inform your tour leader or our local representative immediately, giving them the opportunity to resolve the issue on the spot.
8.2 After Your Tour
If your complaint is not resolved satisfactorily during your tour, you must submit a written complaint to us within 28 days of the end of your tour. We will investigate your complaint and respond within a reasonable timeframe.
8.3 Dispute Resolution
In the event of a dispute that cannot be resolved through our complaint procedure, we agree to engage in good faith negotiation. If negotiation is unsuccessful, the dispute shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, videos, and software, is the property of GlobeQuest Tours or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any material on our website without our explicit written permission.
10. Website Use
10.1 Accuracy of Information
While we make reasonable efforts to ensure the accuracy of information on our website, we cannot guarantee that all information is complete, accurate, or up-to-date. Descriptions of destinations, facilities, and services are based on information provided by our suppliers.
10.2 User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
10.3 Prohibited Activities
When using our website, you agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to any part of the website
- Transmit any viruses, worms, or other malicious code
- Interfere with the proper functioning of the website
- Collect or harvest any personally identifiable information
- Impersonate any person or entity
11. Privacy
Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
12. General Provisions
12.1 Governing Law
These Terms and your relationship with GlobeQuest Tours shall be governed by and construed in accordance with the laws of the United Kingdom, regardless of your country of origin or where you access our services.
12.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
12.3 No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
12.4 Amendments
We reserve the right to modify these Terms at any time. The updated Terms will be posted on our website with the effective date. Your continued use of our services after any changes indicates your acceptance of the modified Terms.
12.5 Entire Agreement
These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and GlobeQuest Tours regarding your use of our services.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
GlobeQuest Tours
Flat 01 Allen Burgs
Baileychester BT66 7RR
United Kingdom
Email: [email protected]
Phone: +44 624 742 2058